Clear your browser cache

To speed browsing, web browsers download web pages and store them locally on your computer in an area called the “cache.” When you visit a page a second time, the browser speeds display time by loading the page locally from your cache instead of downloading it from the Internet again. If you need to download a page’s content again, for example to see recent changes you made, you can refresh or clear your cache.

You can sometimes force a cache refresh by pressing the following buttons on your keyboard:

• Windows: CTRL + F5
• Apple: Command + R

If that does not work, try clearing your cache using one of the following browser-specific methods:

Internet Explorer

1. Open Internet Explorer.
2. On the right side of the browser window, click the gear icon.
3. Point to Safety then select Delete browsing history.
4. Check the box next to Temporary Internet files and website files.
5. Click Delete.

Safari

1. Open Safari.
2. From the Safari menu, select Preferences.
3. Click the Advanced tab.
4. Click Show Develop menu in menu bar, then close the Preferences window.
5. From the Develop menu, select Empty Caches.

Chrome

1. Open Chrome.
2. On the right side of the browser window, click the menu icon.
3. Point to More tools, then select Clear browsing data.
4. On the Basic and/or Advanced tabs, to the right of Time range, select the period of data you want to delete.
5. Check the boxes next to Browsing history, Cookies and other site data, and Cached images and files.
6. Click Clear data.

Firefox

1. Open Firefox.
2. At the upper right of the browser window, click the History icon and select History.
3. Select Clear Recent History.
4. To the right of Time range to clear:, select the period of data you want to delete.
5. Click Clear Now.

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